The player does not work

Technical Issues

We’ve gathered all the information to help you resolve common problems:

No sound, player does not appear.

Ensure your browser supports HTML5 audio (most modern browsers do).

Download and install the plugin (close all browsers before installation!).
Try using a different browser.

No sound, player is displayed on the page.

Player message: “Connecting,” “Buffering.”
Wait for the connection to the streaming server; it may take up to 20 seconds. If playback does not start, there may be server-side issues (e.g., server overload) or insufficient internet speed.

Insufficient speed? Reduce stream quality.

Try selecting a different playback bitrate: 48, 64, 96, 128, or 192 kbps.
If the issue persists, try a different mix with a similar genre.

Sound is choppy/interrupted.

Your internet speed is insufficient for this stream. Try a different bitrate: 48, 64, 96, 128, 192, or 320 kbps.
Required internet speed calculations:
- 32 kbps = 4 KB/s = 240 KB/min = 14 MB/hour
- 48 kbps = 6 KB/s = 360 KB/min = 21 MB/hour
- 64 kbps = 8 KB/s = 480 KB/min = 28 MB/hour
- 128 kbps = 16 KB/s = 960 KB/min = 56.25 MB/hour
- 192 kbps = 24 KB/s = 1.44 MB/min = 84.38 MB/hour
- 320 kbps = 40 KB/s = 2.4 MB/min = 140.6 MB/hour
If only one stream link is available, try a different station.

You need a stable internet connection (Wi-Fi, 3G/4G/5G, or wired). For smooth playback, a speed of at least 1–2 Mbps is recommended.

Do I need to register to listen to the mix?

No. Registration is optional and only required for chat participation and saving personal settings. You can log in via any social media profile.
This feature may currently be inactive.

What is “Favorites”? How do I use it?

“Favorites” is a personal bookmark list for quick access to your preferred stations. Hover over a station’s icon to see a small heart—click it to add the station to Favorites. A red heart indicates it’s already saved.
Only registered users can add stations to Favorites. This feature may currently be inactive.

Website display issues

Chat not working, distorted layout, or unresponsive elements?
- First, clear your browser cache and/or update your browser.
- If the issue persists, contact us at page Contacts

Recommended browsers:

Chrome
Opera
Mozilla Firefox
Yandex Browser

Audio not working?

Detailed troubleshooting guide: Technical Issues on this page
If the guide doesn’t help, contact us at page Contacts

Video not working?

Detailed troubleshooting guide: Technical Issues on this page
If unresolved, contact us at page Contacts

Player shows: “Sorry, you don’t have permission to view this video.”

Streams videos from open sources with regional restrictions set by the official rights holders. These limits are imposed by the content owners.

Video is lagging/buffering?

If video freezes or stops:

Clear browser cache/cookies.
Pause the video and wait for the buffer to fill (check the progress bar).
Switch to a lower quality (via player settings).
Minimum recommended speed:
- 512 kbps (SD) to 2 Mbps (HD).

Do you have iOS/Android apps?

Android app: In development
iOS app: In development

What if a mix/podcast isn’t working?

Stations may undergo brief maintenance. Try these steps:

Wait 10–15 seconds for the stream to load.
Check your device’s volume.
Refresh the page (Ctrl + F5 on PC).
Ensure a stable internet connection.
Clear cache and restart the browser.
Update your browser.
If the issue persists, submit a support request with the station name/link and a description of the problem.

Submit a support request: at page Contacts

How to send greetings, song requests, or feedback about the broadcast?

Note: We do not control mix/podcast content. Comments on our site are visible only to users and express personal opinions (moderated). They may also serve as helpful feedback for others.